ITIL, or the IT Infrastructure Library, is a suite of best practices for IT service management. ITIL was developed by the international IT Service Management Society (ITSM). ITIL aims to help organizations improve overall efficiency and effectiveness by providing best practices, standards and guidelines for managing IT services. These best practices can be applied in any organization, regardless of size or industry. The main components of ITIL include:

ITIL has three core principles that are central to its approach:

ITIL promotes an approach based on a systematic, disciplined and pragmatic approach.

ITIL is designed to provide a framework or foundation for continuous improvement that can be applied across the entire IT service lifecycle (i.e., from planning to operation to delivery and support).

ITIL has five key processes:

1) Continual Service Improvement (CSI), which focuses on driving continual improvement throughout the whole process;

2) Continual Process Improvement (CPI), which focuses on improving the process itself

3) Capacity Management (CM), which focuses on determining resource requirements

4) Service Transition (ST), which focuses underpins all other processes and is concerned with ensuring successful transition from existing infrastructure to new ones

5) Last Service Review (LSSR), which involves an independent review at the end of the cycle to ensure that all processes have been completed successfully.

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